Responsibilitie(s):

• Drive improvement of overall customer support services.
• Manage the internal customer service desk and administer customer satisfaction surveys.
• Prepare daily reports and maintain activity log.
• Receive all incoming calls and redirect calls appropriately, maintaining a call log.
• Provide accurate meeting room status information and communicate accordingly.
• Prepare performance and status reports related to front office.
• Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
• Manage requests and enquiries from visitors.
• Receive and coordinate all administrative requests and direct such requests to appropriate channels.
• Regularly walk around to monitor meeting rooms and common areas.
• Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
• Supervise cleaning activities and ensure shift patterns are strictly adhered to.
• Ensure that support staff (cleaners) put on proper uniforms at all times.
• Schedule appointments and manage diaries as required.
• Provides staff support for administrative tasks and projects.
• Participate in other ad hoc projects as assigned.
• Store inventory management using electronic and physical count techniques
• Replace and/or replenish shortage items in the store.
• Ensure items are properly stored and maintained.
• Manage all ticket booking request, including direct purchase of tickets from airlines.
• Build and maintain good working relationships with travel agents and airline representatives to obtain valuable information on ticket purchase and bookings.
• Carry out continuous research to identify existing promos and identify possible benefits to the organization.

Qualification/Experience Requirement(s):

• Great interpersonal skills.
• Great organizational skills.
• Friendly dispositive and personable.
• Bachelor’s Degree or equivalent in any field
• Minimum of 2 years’ experience in a front desk management role or general office administration role.