Client Relations Officer

Heirs Holdings Ltd

The Client Relations Officer will oversee Front Office Management, Helpdesk administration, Reservations and Ticketing, Visitors management, and general management of the administrative functions as required.

Responsibilitie(s):

  • Drive improvement of overall customer support services.
  • Manage the internal customer service desk and administer customer satisfaction surveys.
  • Prepare daily reports and maintain activity log.
  • Receive all incoming calls and redirect calls appropriately, maintaining a call log.
  • Provide accurate meeting room status information and communicate accordingly.
  • Prepare performance and status reports related to front office.
  • Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
  • Manage requests and enquiries from visitors.
  • Receive and coordinate all administrative requests and direct such requests to appropriate channels.
  • Regularly walk around to monitor meeting rooms and common areas.
  • Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
  • Supervise cleaning activities and ensure shift patterns are strictly adhered to.
  • Ensure that support staff (cleaners) put on proper uniforms at all times.
  • Schedule appointments and manage diaries as required.
  • Provides staff support for administrative tasks and projects.
  • Participate in other ad hoc projects as assigned.
  • Store inventory management using electronic and physical count techniques
  • Replace and/or replenish shortage items in the store.
  • Ensure items are properly stored and maintained.
  • Manage all ticket booking request, including direct purchase of tickets from airlines.
  • Build and maintain good working relationships with travel agents and airline representatives to obtain valuable information on ticket purchase and bookings.
  • Carry out continuous research to identify existing promos and identify possible benefits to the organization.

Qualification/Experience Requirement(s):

  • Great interpersonal skills.
  • Great organizational skills.
  • Friendly dispositive and personable.
  • Bachelor’s Degree or equivalent in any field
  • Minimum of 2 years’ experience in a front desk management role or general office administration role.

Summary

Job ID

550

Job Title

Client Relations Officer

Company

Heirs Holdings Ltd

Location

Lagos

Department/Function

Customer Experience

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Job Type

Contract

Minimum Qualification

B.SC

Preferred Years of Experience

2

Application Deadline

-140 day(s)