Responsibilitie(s):

• Create an outstanding service experience whenever stakeholders engage the Foundation either physically, via email, phone call, TEFConnect, social media etc.
• Ensure all queries flowing into the Foundation are responded to, resolved, and closed in a timely manner.
• Develop stakeholder satisfaction goals and coordinate with the team to ensure they are consistently met.
• Develop and manage the Foundation’s FAQ/Chatbot portals.
• Provide all service activities report on a weekly basis with recommendations on areas for operational improvement.
• Provide complaints/enquiries trend analysis report and share with the TEF team.

Qualification/Experience Requirement(s):

• B.Sc degree holder in any relevant course
• Minimum of 2 year experience in similar roles across Technology and Innovation, corporate sector, experience in varied African markets, and NGOs.
• The ability to speak French will be an added advantage.